Shop With Confidence – Our Safety Promise

At UTrano, your safety and satisfaction are our top priorities. We understand that shopping online requires trust, and that’s why we’ve created a secure, reliable, and customer-focused experience from checkout to delivery.

Easy 14-Day Return

If somthing isn't right, you can return your item within 14 days of delivery.

Return Conditions:

1. Items must be unused, in original packaging, and in resellable condition
2. Return requests must be made within 14 days of receiving your order
3. Customized or final sale items are non-returnable

To initiate a return, please contact our support team at " Helpcenter" with your order number and reason for return

Refunds – Processed Within 15 Days

• Once we receive and inspect your returned item, your refund will be processed within 15 business days. You will receive a comfirmation email when your refund has been issued.
• Refunds are returned via your original payment method, and may take additional time to appear depending on your bank or provider.

2-Year Warranty on Premium Watches

• We stand behind the quality of our products. That is why every watch over $200 comes with a 2-year warrently covering manufacturing defects and mechanical issues. Your investment is protected.

Secure Payments

• we use industry-leading SSL encryption to protect your personal payment information. Shop with confidence using trusted payment methods such as: STRIPE PROVIDER (Visa, Mastercard, Paypal, Apple Pay, Google Pay and more)
• All transactions are processed through secure and PCI-compliant platform to ensure your data stays safe.

Safe & Fast Shipping with Trusted Carriers

we partner with reputable shipping services to ensure your order arrives safety and on time

Shipping Methods:

• UPS Worldwide & DHL Express- Fast, reliable ininternational shipping with real-time tracking
• + other trusted logistics partners for optimal delivery options depending on your region.

We provide trackable shipments so you can monitor your package every step of the way.

Package Tracking

• Once your orders is shipped, you'll receive an email with a tracking numbe. You can easily follow your package's journey from our werahouse to your doorstep.
• Track your order anytime through order PAGE

Customer Reviews

Don't just take  our word for it-see what real customers are saying. At UTrano, we cellect reviews from verified buyers though trusted platforms like Google reviews and Trustpilot

Thousands of satisfied customers praise us for:

• High-quality, reliable products
• Fast and safe delivery via trusted carriers
• Friendly and responsive customer support

We're proud of our growing reputation and are fully committed to maintaining the trust we're earned. Your feedback drivers us to keep improving day.

GIFT CARD USE GUIDANCE:

Welcome to our gift card guidance page! We understand that gift cards can be a wonderful way to share the joy of fashion with your loved ones. Whether you’re gifting a special occasion or simply want to treat someone, we’re here to help you navigate the use of our gift cards with ease.

When you purchase a gift card, you’re giving the recipient the freedom to choose their favorite items from our collection. This means they can select from our stylish and versatile women's fashion, including elegant ankle boots and trendy outerwear. It’s a thoughtful gift that allows them to find something that truly fits their style!

Here are some helpful tips on how to use your gift card UTrano:

1. Redeeming Your Gift Card:
To use your gift card, simply enter the unique code provided on the card during the checkout process. This will apply the gift card balance to your order, making it easy to enjoy your shopping experience.

2. Checking Your Balance:
If you’re unsure about the remaining balance on your gift card, you can check it easily by visiting our website or contacting our customer support team. We’re here to assist you!

3. Combining with Other Offers:
Gift cards can often be combined with other promotions or discounts. Be sure to check our current offers to maximize your shopping experience!

4. Expiration Dates:
It’s important to be aware of any expiration dates associated with your gift card. Make sure to use it before it expires to fully enjoy the benefits of your gift!

5. Lost or Stolen Cards:
If your gift card is lost or stolen, please contact us immediately. We’ll do our best to assist you in recovering your balance.

We hope this guidance helps you make the most of your gift card experience. If you have any further questions or need assistance, don’t hesitate to reach out to our customer support team. Happy shopping!

OTHER GUIDANCES FOR YOU: