Find answers to any question you have!

On this page you will find questions that you might ask us, they have answers that we hope will help make you your buying experience easier. If you cannot find answers for your questions. Feel free to contact our customer service direct on chat or leave a message bellow

Frequently asked Questions

Shipping/Returning

Where are you shipping right now?
We are shipping to these countries

Ireland, France, Denmark,  Norway, Sweden,China, Australia Austria, Cambodia, Canada, Finland, Belgium, Germany, Greece, Hungary, Indonesia, Israel, Italy, Japen, Latvia, Luxembourg, Lithuania, Malaysia, Mexico, Netherland,(the), Philippine, Poland, Portugal, Romania, Singapore, Slovakia, Spania, Switzerland, Thailand, United kingdom, United states (USA), United Arab emirates, and Swaziland.

How long will it take to recerve my order?

We strive to process and dispatch orders as quickly as possible. The estimated delivery time depends on your location and the shipping method chosen during checkout. You can track the status of your order using the provided tracking number once your order has been shipped. For more specific information on delivery times, please reefer to our Shipping Policy.

What is you return Policy?

Our return policy is designed to ensure your satisfaction with every purchase. we recommend to review our deailed Return Policy for information on eligibility, return procedures, and any potential restocking fees. We want you to shop with confidence, and our return policy reflects our commitment to your satisfaction.

What carrier do you use for return?

For returnes, we typically use ( Carrier Name) to ensure a reliable and secure process. The return label and instructions will be provided along with yor return authorization. If you have any specific preferences or concerns regarding the return carrier, please contact our customer support, and we will do our best to accommodate your request.

Do you shipp in holidays?

While we strive to provide continues service, shipping during holidays may be subject to slight delays due to carries schedules and increased order volumes. We recommend checking our website or contacting customer support for any holiday-related shipping announcements. Rest assured, we make every effort to fulfill orders promptly, even during holiday periods, to ensure you receive your products in a timely manner.

orders

How do I cancel my order?

If you wish to cnacel your order, please contact our customer support as soon as possible. We will make every effort to accommodate you request. However, please note that orders are processed quickly, and once an order has been shipped, it cannot be cancelled. For more details on cencellations, please refer to our Cancellation Policy.

What can I do if my discount is not working?

We apologize for any inconveience. If your discount code is not working, please double-check that it is entered correctlty, is within the valid date range and applies to the items in your cart. If the issue persists, contact our customer support, and we will assist you in resolving the problem. Please note that some discount codes may have specific terms and comnditions.

What is the curremnt status of my order?

To check the corrent status of your order, you can log in to your account and view the order history. If you placed the order as a guest, please contact our customer support with your order number, and we will provide you with the latest infarmation on your order's status.

Can you provide a tracking number for my shipment?

Certainly! Once your order has been dispatched, a shipping confirmation email with the tracking number will be sent to the email address associated with your order. You can use this tracking number to monitor the delivery status of your shipment. If you can't find the email or have any issues, feel free to contact our support for assistance.

When can I expect my order to be delivered?

The delivery time depends on your location and the shipping method selected during checkout. Once your order has been shipped, you will receive a shipping confirmation email with an estimated delivery date. To track the progress of your shipment, use the provided tracking number. For more specific delivery information, please refer to our shipping Policy

Shipping issues

My tracking information shows an issue. Can you assist?

We apologize for any inconveience. If you are experiencing issues with your tracking information, please contact our customer support with your order number and the deatials of the problem. Our team will investigate the issue promptly and provide you with assistance to resolve any tracking issues.

Can I change my shipping address after placing the order?

Yes, You can change your shipping address within 24 hours after placing an order. To modify your shipping address, you reach out to our customer support as soon as possible. We will make every effort to accommodate your request. However, please note that once an order has been shipped, we may not be able to change the shipping address.

What should I do if my package is delayed or lost?

We apologize for any delays or issues with your package. if your package is delayed or you suspect it may be lost, please contact our customer support immediately. We will initiate an investigation with the shipping carrier to locate your package. In the event of a confirmed loss, we will work with you to either refund your order or send a replacement, based on your prefernce.

Product Inquiries

Can you provide more details about the product I ordered?

Certainly! For more detailed information about the product you ordered, including specifications, features, and any other relevant details, please refer the product page on our website. If you have specific questions or need additional information, feel free to contact our customer support. We'll be happy to assist you.

Is the product availble in a different color or size?

To check availability of different colors or sizes for the product you are interested n, please visit the product page on our website. If alternative options are available, they will be listed along with the product details. If you need further assistance or if a specific coor or size is not listed, please contact our customer support for personalized assistance.

Can I modify my order or add more items?

We understand that circumstances may change. If you wish to modify your order or add more items, please contact our customer support as soon as possible. We will make every effort to accommodate your request. However, please note that once an order has been processed or shipped, modifications may be limited. Our team will assist you based on the status of your order atb the time of your request.

Promotions and Discounts

Can I apply a discount code after placing the order?

Unfortunately, Once an order has been placed, it is processed immediatly, and we are unable to retroactively apply discount codes. We recommend double-check your order before completing the purchase to ensure that any applacable disconts have been applied. If you encounter any issues, please contact our customer support for further assistance.

Are there any upcoming promotions or sales?

Stay tuned for exciting promotions and sales by subscribing to our newsletter or visiting our website regularly. We often announce upcoming promotins, discounts and special events through these channels. Be the first one to know about exclusive offers and stay informed about the latest products and deals by joining our emailing list or following us on social media.

How do I redeem loyalty points or rawards?

Redeeeming loyality points or rewards is easy, log in to your account on our our website, and navigate to the loyality or rewards section. Here , you'll find information about your accumulated points and how to redeem them. Follow the instructions provided to apply your points toward discounts, special offers, or exclusive rewards during the chackout process. If you encounter any difficultie, our customer support is available to guide you through the redempyion process.

CAN I SEE THE ORIGINAL PRICE OF THE PRODUCT ALONG WITH THE DISCOUNTED PRICE?

Yes, you should be able to see both the original price and the discounted price of the product on the product page. This allows you to compare and understand the savings you're getting.

DO I NEED TO ENTER A DISCOUNT CODE DURING THE CHECKOUT PROCESS?

No, you don't need to enter a discount code during the checkout process. The discount will be applied automatically once you add the item to your cart and proceed to checkout.

IS THERE A LIMIT TO THE NUMBER OF DISCOUNTED ITEMS I CAN PURCHASE?

There may be limitations on the number of discounted items you can purchase, depending on the website's policies and available stock. Be sure to review any quantity limits mentioned on the product page or during checkout.

WHAT HAPPENS IF I ENCOUNTER ANY ISSUES WITH THE AUTOMATIC DISCOUNT DURING CHECKOUT?

Generally, yes, all products listed on the "On sale" page are eligible for automatic discounts. However, it's essential to review the product details and any terms and conditions associated with the sale to ensure eligibility.

AFTER CLICKING ON THE "BUY" BUTTON, HOW DOES THE DISCOUNT GET APPLIED AUTOMATICALLY?

The discount will be applied automatically during the checkout process after you click on the "Buy" button. You'll see the discounted price reflected in your cart or order summary before completing the purchase

Contact Information

What is the best way to contact customer- support?

For the most efficient assistance, we recommend reaching out to our customer support team through our dedicated Contact Us page on our website. This allows us to gather necessary details about your inquiry and provide a timely and accurate reponse. Alternatively, you can also send an email to "info@utrano.com", and our team will get back to you as soon as possible.

Can I speak to a representative regarding my order?

Absolutely! If you would like to speak to a representative regarding your order, please contact our customer support hotline at support@utrano.com Our team is here to assist you with any questions, concerns, or inquiries you may have about your order. We strive to provide personalized prompt assistance to ensure you satisfaction.

What are your customer service hours?

Our customer service team is available to assist you during our regular business hours. You can reach us Monday through Friday from 16:30-22:30 Europa time. If you have an inquirry outside of these hours, please leave a message or send an email, and we will get back to you as soon as possible during the next business day.

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