At UTrano
Our Commitment goes beyond products- we care about our customer. from seamless shopping experiences to responssive customer support, we prioritize your satisfaction. Our dedicated team ensures that every inquiry id handled promptly, delivering a personalized and enjoyable shopping journey. Your trust is our priority, and we're here to make your online experience with us exceptional, every step of the way".
Frequently asked Questions
How do I create an account?
To create an account, click on "Sign Up, or Sign in" bellow then create account. Follow the prompts, providing the required information such as your email address and a secure password.
What should I do if I forgot my password?
If you've forgotten your password, click on the Forgot Password" or Reset Password" link on the Login Page. Follow the instructions sent to your registered email to reset your password securely.
How can I uptade my account information?
Log in to your account, and There, you should find an option" Edit" then click on that botton to uptade your personal information such as address, email, and password. Or you can delete the old addresss and create new address.
Order and shippng
How can I track my order?
After your order is processed, you'll receive an email with a tracking number and a link to track your order. Alternatively, log in to your account on our website and check the order status for tracking details. You can olso track your order by clicking on this link -Track order"
What is the estimated delivery time for my order?
The estimated delivery time varies based on your location and the shipping method chosen. Check the shipping information provided during the checkout process or refer to your order confirmation email. Find more information for shipping and Derivery
Can I change my shippping address after placing the order?
Once an order is placed, it's challenging to change the shipping address. Contact our customer support as soon as possible, and they will assist you in making any necessary adjustments.
Payments and Discounts
How can I apply a discount code to my order?
During the checkout proces, you'll find a field labeled " Discount code or promo code" Enter your discount code there, and the discount will be applied to your order total.
What payment methods do you accept?
We accept various payment methods, including credt/ debit cards, and other secure payment options. You can find the accepted payment methods listed on our website during the checkout process.
Product information
Can I get more details about a specific product?
Certainly! For more detailed information about the product you ordered, including specifications, features, and any other relevant details, please refer the product page on our website. If you have specific questions or need additional information, feel free to contact our customer support , and we'll be happy to assist you.
What is your return policy?
Our return policy is designed to ensure your satisfaction with every purchase. we recommend to review our deailed Return Policy for information on eligibility, return procedures, and any potential restocking fees. We want you to shop with confidence, and our return policy reflects our commitment to your satisfaction.
Feedback:
We value your feedback! if there's a topic you would like to see added to our help center or if you have suggestions for improvement, please let us know at (hello.utrano@gmail.com)
And we would love to hear your thoughts about our store. Leave us a review on Google or on Trustpilot
Thank you for choosing Utrano. We're here to make your experience enjoyable and hassle-free
Have more questions!
If your question is not covered on Help center, Find more anwsers on FAQs page. Our customer support team is here to help. You can reach us by visiting our message page