運送政策

1. I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2-3 business days of processing and production time for yourorder to ship out.

2. HOW LONG IS THE SHIPPING TIME?
Average transit times to the United States: 10-18 Business days Average transit times to over 30 countries 7-26 Business days. There are circumstances that are out of control (natural disasters, holidays,weather, etc) that may cause shipping postponements. While most packages willarrive on time, there may be circumstances and delays thatour carriers mayexperience. For this reason, we do not guarantee the exact delivery time; thedelivery issue is the responsibility of the shipping company.

3. CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has alreadyshipped, it cannot be cancelled. 

4. HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to yourorder confirmation email and give us the correct information. Notify usimmediately via email. If the address is wrong, we can correct this within 24hours.

5. MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report thataround 1 in 1000 products arrives damaged due to mail service mistreatment.

6. FOR PRE-ORDERED OR BACK-ORDERED ITEMS
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more thanone item on a single order and receive only a part of your item don't worry, youwill receive your other items shortly after.If this happens to you, pleasecontact uswith:-Your order number.-A picture of the damaged product.Once received, we'll be happy to send out another free of charge.

7. I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours :)